Welcome, magical enthusiasts! At Magic Costume World, we’re here to ensure your experience is as enchanting as our products. Below, you’ll find answers to common questions about our offerings, delivery, payments, and more. If you need further assistance, our team is always ready to help—just wave your wand (or send an email) our way!
Product Questions
1. What types of products do you offer?
We specialize in a wondrous array of items including magic balls, canes & wands, cards, close-up magic tools, dice, Disney-themed costumes, special effects gear, escape props, fire magic equipment, floral magic, gospel magic sets, historical costumes, juggling supplies, liquid magic kits, novelty items, money magic tricks, paper props, and DIY plans. Perfect for performers, costume parties, and family fun!
2. Are your products suitable for beginners?
Absolutely! Our collection caters to all skill levels, from aspiring magicians to seasoned pros. Many items come with instructions or tips to help you master the magic.
3. Do you offer Disney licensed products?
Yes, we have a dedicated Disney section with costumes and props inspired by beloved characters, ideal for themed events and magical performances.
Shipping & Delivery
4. Where do you ship to?
We ship globally from our base in Fresno, California, USA! However, due to logistical constraints, we currently exclude a few remote areas and parts of Asia. We’re constantly expanding, so check back for updates.
5. What are my shipping options?
- Standard Shipping: Costs $12.95 via DHL or FedEx, delivering within 10-15 days after dispatch.
- Free Shipping: For orders over $50, we use EMS with delivery in 15-25 days after dispatch.
6. How can I track my order?
Once your order ships, we’ll email you a tracking number. Follow your package’s journey like a suspenseful magic trick unfolding!
Returns & Refunds
7. What is your return policy?
We want your magic to be perfect! You can return items within 15 days of receipt. Contact our friendly customer service at [email protected] for guidance—no abracadabra needed!
8. What if my item arrives damaged?
We carefully pack each item, but if something arrives damaged, reach out immediately. We’ll help you through a return or replacement process to restore the magic.
Payments & Security
9. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and seamless transactions. Your peace of mind is our priority!
10. Is my payment information secure?
Yes! We use advanced encryption to protect your data, so you can focus on creating unforgettable magical moments without worries.
Account & Orders
11. How do I create an account?
During checkout, you can opt to create an account for faster future orders and to track your magical purchase history.
12. Can I modify or cancel my order?
Contact us as soon as possible at [email protected] if you need to change or cancel an order. We’ll try to help before it ships!
Contact Us
For any other questions, feel free to email us at [email protected]. We’re based at 2647 Oak Ridge Drive, Fresno, US 43824, and we’re here to make your magical journey smooth from click to curtain call!
Thank you for choosing Magic Costume World—where imagination takes center stage!